CHIMPLAB (“CHIMPLAB”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, client portal, and services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
Depending on how you interact with CHIMPLAB, we may collect:
Account Information
- Name
- Email address
- Username
- Phone number
- Billing information
- Company or organization details
Transaction Information
When you purchase our services or make a payment, we may collect information relating to:
- Invoices
- Payment amounts
- Transaction dates
- Payment status
- Service details
- Billing records
Payment card or banking information may be processed by third-party payment providers. Where applicable, we do not store complete payment card information on our own systems.
Technical Information
When you access our website or portal, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Access times
- Security and diagnostic information
2. How We Use Information
We may use personal information to:
- Create and manage client accounts.
- Provide requested services.
- Process payments and invoices.
- Maintain billing and transaction records.
- Communicate with clients regarding services and accounts.
- Provide customer support.
- Improve our website, portal, and services.
- Detect and prevent fraud, abuse, and security incidents.
- Comply with legal and regulatory obligations.
- Enforce our agreements and policies.
3. Cookies and Similar Technologies
Our website and client portal may use cookies or similar technologies to maintain sessions, remember preferences, improve functionality, analyze usage, and support security.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website or portal functionality.
4. Sharing of Information
We may share information where reasonably necessary with:
- Payment processors
- Hosting and infrastructure providers
- Software and technology providers
- Professional advisers
- Service providers working on our behalf
- Government authorities or law-enforcement agencies where legally required
We do not sell personal information to third parties for their independent marketing purposes unless explicitly disclosed and permitted by applicable law.
5. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate interests.
The retention period may vary depending on the type of information and applicable legal requirements.
7. Your Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to information we hold about you.
- Request correction of inaccurate information.
- Request deletion where legally applicable.
- Withdraw consent where processing is based on consent.
- Raise concerns regarding our handling of personal information.
Requests may be submitted using the contact details below.
8. Children’s Privacy
Our services are intended for businesses, organizations, and individuals who are legally capable of entering into applicable agreements.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
9. Third-Party Links
Our website or services may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. You should review their respective privacy policies before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be published on this page with an updated “Last Updated” date.
11. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
CHIMPLAB
Email: hello@chimplab.in
Address: 414A, Akshar Arcade, Opp. Memnagar Fire Station, Navrangpura, Ahmedabad, India.