This Refund & Cancellation Policy applies to services and purchases made through CHIMPLAB.
Because our services may involve customized development, professional time, resources, third-party services, and work performed specifically for a client, refund and cancellation eligibility may depend on the nature and stage of the service.
1. Cancellation Before Work Begins
A client may request cancellation of an order or service before work has commenced.
Where no work, procurement, third-party commitment, or other service activity has started, CHIMPLAB may provide a refund of eligible amounts after deducting any applicable non-refundable payment processing charges or third-party costs, where legally permissible.
2. Cancellation After Work Has Started
If work has already commenced, cancellation requests will be reviewed based on the work completed and costs incurred up to the cancellation date.
Any refund, where applicable, may be reduced by the value of work already completed and non-refundable third-party expenses.
3. Custom Development and Digital Services
For customized development, design, consulting, maintenance, configuration, or other digital services, refunds are not automatically available once the agreed work has been substantially performed or delivered.
If a client believes that a delivered service does not conform to the agreed scope, the client should contact CHIMPLAB promptly so that the matter can be reviewed and, where appropriate, reasonable corrective action can be taken.
4. Subscription and Recurring Services
For recurring or subscription-based services, clients may request cancellation before the next billing cycle.
Cancellation generally prevents future renewals but does not automatically create a refund for a billing period that has already commenced, unless otherwise agreed or required by applicable law.
5. Non-Refundable Third-Party Costs
Payments made to third-party providers on behalf of a client may be non-refundable, including where applicable:
- Domain registration or renewal fees
- Hosting fees
- Software licenses
- Premium plugins or themes
- API or platform charges
- Advertising or external service charges
- Payment gateway or transaction charges
Such charges may be deducted from any applicable refund where permitted.
6. Duplicate or Incorrect Payments
If you believe you have made a duplicate payment or were charged incorrectly, please contact us as soon as possible with the relevant invoice or transaction details.
After verification, eligible duplicate or erroneous payments may be refunded using the original payment method where possible.
7. Refund Processing
Approved refunds will generally be processed through the original payment method or another appropriate method.
The time taken for the funds to appear in your account may depend on the payment provider or financial institution.
8. How to Request a Cancellation or Refund
To request a cancellation or refund, contact CHIMPLAB using the official contact details below.
Please include:
- Your name or company name
- Registered email address
- Invoice or order number
- Date of payment
- Amount paid
- Reason for the request
- Any supporting information
Requests will be reviewed based on the applicable service terms, payment records, work completed, and applicable law.
9. Changes to Services
If CHIMPLAB is unable to provide an agreed service due to circumstances within our reasonable control, we will work with the client to determine an appropriate resolution, which may include completing the service, rescheduling, providing an alternative service, or issuing an applicable refund.
10. Exceptions Required by Law
Nothing in this policy is intended to remove or restrict any consumer or other legal rights that cannot be excluded under applicable law.
11. Contact Us
For refund or cancellation requests, please contact:
CHIMPLAB
Email: hello@chimplab.in
Address: 414A, Akshar Arcade, Opp. Memnagar Fire Station, Navrangpura, Ahmedabad, India.